We are encouraging ratepayers who can continue to make payments on their rates to do so, preferably by 30 June 2020 to avoid new 2020/21 billing creating an even more difficult financial position for them.
Ratepayers who are facing payment difficulties due to financial hardship can apply to enter a payment plan with the Council. The payment plan will provide an extension on current payments, whilst suspending interest charges for rates, charges and administration fees (including ESL).
The suspension of penalty interest will apply only for the duration of the current ratepayer’s payment plan.
Financial Hardship will be assessed in accordance with the same eligibility criteria used to assess genuine financial hardship assistance in respect of rates and charges as per Council’s 1.3.10 Financial Hardship Policy and 1.3.9 Debt Collection Policy.
If you have any questions, please contact Rates on (08) 9928 1102 and provide your relevant assessment number. We will then advise if your application form has been received and if it has been assessed.
Information on immediate emergency assistance or support is available for those affected by COVID-19:
For local emergency relief, visit dss.gov.au.
To test eligibility for income support payments including JobSeeker, contact Services Australia, visit gov.au.
For financial counselling, including advice on managing debt, visit National Debt Helpline or visit MoneySmart for advice to help you manage your money.
Those on a low income may be eligible to apply for a ‘No Interest Loan’. For more information and details on how to apply, visit Good Shepherd Microfinance (link is external).
The Australian Government is providing a range of measures to address the global health crisis related to coronavirus. For information on the economic response to coronavirus including details of the JobKeeper payment scheme and an overview of the Government’s targeted economic response packages, visit the Australian Government, The Treasury’s webpage.
The Department of Health are the lead agency on coronavirus (COVID-19) and people are advised to visit their website as a true and accurate source of information.
For general health information and advice on coronavirus (COVID-19), visit the Department of Health’s webpage.